Our first suggestion is to check the junk/spam filter in your email platform, if you find TCSL messaging there, move it back into your inbox so the system knows that you do in fact want to receive our messaging.
If that is not the issue, the article below may help:
How to Opt-In/Out of Email Communications in GotSport
If additional assistance is needed, please message us at info@tcslsoccer.com.